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Arvada Citizen Survey results are in

Arvada earned a four-star rating out of five


Four out of five or 82 percent of Arvada residents say that the quality of life meets or exceeds their expectations during the 2017 Arvada Citizen Survey, conducted in September and October of 2017, by Northwest Research Group (NRG).

This is the first time NRG has conducted the citizen survey and represents a distinct departure from past surveys which were conducted by mail only. The 2017 survey utilized a mixed-mode address-based methodology resulting in a total of 692 interviews — 434 completed online, 87 completed by landline, and 171 completed by cell phone.

In addition to utilizing a completely different methodology, the 2017 Citizen Survey was also far shorter than past surveys. The process to develop the survey began with on-site stakeholder meetings to determine key areas for measurement and issues of importance to city staff. Previous questionnaires were also reviewed in developing the new questionnaire, which now averages just over 20 minutes by phone. It included questions regarding: Arvada as a place to live, Arvada’s neighborhoods, parks, utilities and maintenance, code enforcement, transportation, information technology, public safety, communications, government actions and demographics.

Arvada has conducted biannual community surveys since 1997. The findings help city staff to understand how residents perceive Arvada services, make service delivery improvements accordingly, and gain insights on resident priorities.

Here’s what the citizens had to say about some of the top topics. The full survey is available at Arvada.org.

Reasons for right or wrong direction

Residents were asked, in an open ended question, why they thought Arvada was headed in the right/wrong direction.
Top Mentions for Right Direction:
-Positive growth
-Friendly community
-Parks and open spaces
Top mentions for Wrong Direction:
-Too much growth
-Poor management
-City council / government


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